Save time
No one likes to wait - especially if they have a problem or have a question before committing to a purchase. An average customer service call via telephone lasts 30 minutes, with a great majority of that time spent on hold. This lag-time defeats the convenience and immediacy that makes online shopping so attractive - and the sale could be lost. With SightMax® live chat, spend as little as 2 minutes from start to finish (with little to no 'hold' time), increasing your chance of closing the deal.

Online customer service representatives are also able to handle several chats simultaneously, serving more customers over a shorter amount of time.