SightMax Products



When SmartMax software set out to create a state-of-the-art Live Chat and Monitoring solution in 2004, we did not set out to satisfy a select group of business owners. No, our team set out to develop a solution for all businesses. For this reason SmartMax developed SightMax times four, a solution for every business situation.

First an installable Live Chat and Monitoring solution, SightMax SMB, for the business owner who wants it all… and wants control. You buy it you own it, period. Business owners wanted a Live Chat solution that they could install on their own server and we listened.

Next, SightMax OnDemand, is the ideal solution for clients who want to rest-assured that we have your Live Chat covered. This SaaS (Software as a Service) offering is a fully-managed solution. Sign-up, place simple tags on your Web site, and we’ll handle the heavy lifting, no server required.

Today’s businessman MUST be able to do business “on the go”. So, we developed SightMax Mobile, a Live Chat and Monitoring application for your iPhone. Now you can Live Chat and Monitor on the go… THE solution for today’s businessman.

The final and newest weapon in our arsenal is SightMax ECS. This cutting-edge solution offers full integration with multiple social media and third-parties from Facebook and Skype to Salesforce and comes in both Installable and OnDemand flavors.

Looking for a Live Chat and Monitoring solution that fits your business needs rather than the other way around? Look no further than our SightMax solutions.



Cost Effective One-time Purchase. No monthly fees

Easily assess the cost-effectiveness and budget outcome with a simple, one-time payment.

New! Social Media Enabled with Full Facebook™ Integration (Live feed)
• Create Facebook events
• Add posts and comments to your company Facebook wall directly from the Operator Console
• Answer customer questions on your company Facebook wall directly from the Operator Console
• “More” button to view older posts
• Viewable Wall and pages available

New! Twitter™ Integration
• Write tweets directly from the Operator Console
• Ability to Retweet posts
• Answer customer questions on your company Twitter feed directly from the Operator Console
• Live Twitter Stats activity (mentions)

New! Salesforce™ Ready

• Full Salesforce Enterprise integration
• Gives the Operator the ability to add the ended chat into Salesforce
• Add/Modify the Visitor information in Salesforce
• Has the ability to create, search and retrieve the Accounts, Contacts and Cases from Salesforce

New! Zendesk™ Ready
• Create Tickets from Live Chat sessions, lookup existing tickets all at the press of a button.
• Fully integrated with the Zendesk Support ticketing system, you can capture all chats requests and offline responses and forward them to your Zendesk help desk account, keeping all the chat history and support tickets in one place
• Operators can also create tickets for any visitor even if they are not in a chat.
• Operators can specify their Zendesk login information in the Operator Console and Administrators can specify the Zendesk authentication information in the SightMax Admin Console

New! Forced Chats - Gives the Operator the ability to start a chat with the Visitor, without any invites, or interaction from the Visitor

New! Lock Chat (Private chats) - Chats can be taken private for privacy.

New! Live Stats Dashboard

• Shows the total values for current day (Unique Visitors, Returning Visitors, Total Visitors, My Chats and Total Chats)
• Live Twitter Stats activity (mentions)
• “Right Now” Dashboard (Real -time graph based upon current activity on the website)

New! New Visitor Details Tab - The Visitor Details tab contains the Visitor Profile and will automatically display the Visitor’s Name, Email and the Phone#; this information is automatically filled in, if the Customer had a previous chat, or if they entered their information in the PreChat Survey.

New! .NET 4.0 Framework - SightMax ECS now uses .NET 4.0 for both Server side and Operator.

New! Social Media Enabled with Full Facebook™ Integration (Live feed)
• Create Facebook events
• Add posts and comments to your company Facebook wall directly from the Operator Console
• Answer customer questions on your company Facebook wall directly from the Operator Console
• “More” button to view older posts
• Viewable Wall and pages available

New! Twitter™ Integration
• Write tweets directly from the Operator Console
• Ability to Retweet posts
• Answer customer questions on your company Twitter feed directly from the Operator Console
• Live Twitter Stats activity (mentions)

New! Salesforce™ Ready

• Full Salesforce Enterprise integration
• Gives the Operator the ability to add the ended chat into Salesforce
• Add/Modify the Visitor information in Salesforce
• Has the ability to create, search and retrieve the Accounts, Contacts and Cases from Salesforce

New! Zendesk™ Ready
• Create Tickets from Live Chat sessions, lookup existing tickets all at the press of a button.
• Fully integrated with the Zendesk Support ticketing system, you can capture all chats requests and offline responses and forward them to your Zendesk help desk account, keeping all the chat history and support tickets in one place
• Operators can also create tickets for any visitor even if they are not in a chat.
• Operators can specify their Zendesk login information in the Operator Console and Administrators can specify the Zendesk authentication information in the SightMax Admin Console

New! Forced Chats - Gives the Operator the ability to start a chat with the Visitor, without any invites, or interaction from the Visitor

New! Lock Chat (Private chats) - Chats can be taken private for privacy.

New! Live Stats Dashboard

• Shows the total values for current day (Unique Visitors, Returning Visitors, Total Visitors, My Chats and Total Chats)
• Live Twitter Stats activity (mentions)
• “Right Now” Dashboard (Real -time graph based upon current activity on the website)

New! New Visitor Details Tab - The Visitor Details tab contains the Visitor Profile and will automatically display the Visitor’s Name, Email and the Phone#; this information is automatically filled in, if the Customer had a previous chat, or if they entered their information in the PreChat Survey.

New! .NET 4.0 Framework- SightMax ECS now uses .NET 4.0 for both Server side and Operator.

New! Social Media Enabled with Full Facebook™ Integration (Live feed)
• Create Facebook events
• Add posts and comments to your company Facebook wall directly from the Operator Console
• Answer customer questions on your company Facebook wall directly from the Operator Console
• “More” button to view older posts
• Viewable Wall and pages available

New! Twitter™ Integration
• Write tweets directly from the Operator Console
• Ability to Retweet posts
• Answer customer questions on your company Twitter feed directly from the Operator Console
• Live Twitter Stats activity (mentions)

New! Salesforce™ Ready

• Full Salesforce Enterprise integration
• Gives the Operator the ability to add the ended chat into Salesforce
• Add/Modify the Visitor information in Salesforce
• Has the ability to create, search and retrieve the Accounts, Contacts and Cases from Salesforce

New! Zendesk™ Ready
• Create Tickets from Live Chat sessions, lookup existing tickets all at the press of a button.
• Fully integrated with the Zendesk Support ticketing system, you can capture all chats requests and offline responses and forward them to your Zendesk help desk account, keeping all the chat history and support tickets in one place
• Operators can also create tickets for any visitor even if they are not in a chat.
• Operators can specify their Zendesk login information in the Operator Console and Administrators can specify the Zendesk authentication information in the SightMax Admin Console

New! Forced Chats - Gives the Operator the ability to start a chat with the Visitor, without any invites, or interaction from the Visitor

New! Lock Chat (Private chats) - Chats can be taken private for privacy.

New! Live Stats Dashboard

• Shows the total values for current day (Unique Visitors, Returning Visitors, Total Visitors, My Chats and Total Chats)
• Live Twitter Stats activity (mentions)
• “Right Now” Dashboard (Real -time graph based upon current activity on the website)

New! New Visitor Details Tab - The Visitor Details tab contains the Visitor Profile and will automatically display the Visitor’s Name, Email and the Phone#; this information is automatically filled in, if the Customer had a previous chat, or if they entered their information in the PreChat Survey.

New! .NET 4.0 Framework- SightMax ECS now uses .NET 4.0 for both Server side and Operator.