SightMax Live Chat Home
  • contact
  • support
    • Community & BlogsCommunity Discussions
    • Submit a TicketSubmit A Ticket
    • Knowledge BaseKnowledge Base
  • company
    • HistoryHistory
    • Reseller ProgramReseller Program
    • AwardsAwards
    • TestimonialsTestimonials
  • products
    • InstallableSightMax Installable
    • MobileSightMax Mobile
    • OnDemandSightMax OnDemand

  • Why Chat Works
  • Interactive Features
  • SightMax vs. Live Person
  • System Requirements
  • FAQs
  • Chat Button Gallery
  • 508 Compliance



Why Chat Works

In the past, there's one hard fact we've all had to face -- your website just sits there. Well not anymore.

With SightMax, your website is not only active, but intuitive. Click a button, chat with someone. It's that easy. The great thing about the web is its instantaneous "I want it, and I want it right now! " capability. SightMax puts that power into your hands. When you have a problem, do you want to wait for a trouble ticket to be answered? No. When you're confused in a shopping cart, do you want to call a 1-800 number? No. And neither do your customers. Well now they don't have to. We bet you'll make raving fans out of your customers. Click here to see how we've helped other companies. Want to know if it works? Try it out. We double-dog dare you.

Have to tell the boss you did some real research on this slam-dunk no-brainer called SightMax?
No problem. Here's more reasons...


Create Quality
Customer Relations


Create Quality Customer Relations

Providing human interaction in a traditionally impersonal medium gives a distinct edge. With SightMax, agents are able to see what each potential customer is viewing along with their path through your site, all in real-time. Online customer service agents can greet customers and offer assistance as they would if they were in a physical store, allowing the customer to have a unique and personalized shopping experience while visiting your site.

Customers are three times more likely to make a purchase if they have chatted with a live sales representative.

Save Time


Save Time

No one likes to wait - especially if they have a problem or have a question before committing to a purchase. An average customer service call via telephone lasts 30 minutes, with a great majority of that time spent on hold. This lag-time defeats the convenience and immediacy that makes online shopping so attractive - and the sale could be lost. With SightMax live chat, spend as little as 2 minutes from start to finish (with little to no 'hold' time), increasing your chance of closing the deal.

Online customer service representatives are also able to handle several chats simultaneously, serving more customers over a shorter amount of time.

Save Money


Save money

Along with that 30 minute traditional phone support call comes long distance charges and 800 service fees. Utilizing chat over the internet, it is possible for businesses to save up to 80% on their sales and support communications costs!

You can also eliminate the need for call-centers and office space because SightMax allows customer service, sales and technical representatives to be location independent while remaining constantly in touch.

By reducing overhead and keeping costs low, pricing can be kept down. You can finally achieve low prices AND quality, personal, efficient, customer support.



Our Customers

We highly value our customers and are committed to providing the most intuitive live chat and website monitoring solution on the market! Everyone knows the customer referrals are the bread and butter of every company and we would love to share just a few of the many kind words that have been sent to us, click here for some testimonials.

Some of our high-profile clients are listed below...

Bank of America
Nissan USA
Bank of America
Johnson & Johnson
RiteAid
Sprint
Nike
Virgin
Techsmith.com
IBM
EDS
USLI
Eli Lilly Federal Credit Union
DELL

Parallels.com
Nissan USA
Sabre/Nexion
Pfizer
ClearChannel Communications
Quicken (AU)
OneCall.com
Aspdotnetstorefront.com
MicroCenter.com
Indiana University
Ohio University
ComponentOne.com
Kodak

Brinkster.com
Hosting.com
IDTDNA
MemoryTen.com
Batteries.com
Relaxtheback.com
Air Force Credit Union
Notre Dame Law School
Ivy Tech Community College
Avon
Merck
Boeing
Rackspace



Case Study:

"Switching from a large ASP chat provider to SightMax was easy and it provided the credit union with the flexibility of adding more operators while decreasing our costs and allowing us to leverage our existing technology investments. Using SightMax allows us much greater control over the chat system while minimizing the outages and the security concerns associated with externally-hosted chat products. We've grown to more than 300 employees serving tens of thousands of members from ten branches and have become the Inland Northwest's largest, most successful credit union."

Danny Jones
Web Solutions Manager
Spokane Teachers Credit Union
www.stcu.org


  • products
  • - SightMax Installable
  • - SightMax Mobile
  • - SightMax OnDemand
  • - Buy SightMax
  • company
  • - History
  • - Reseller Program
  • - Awards
  • - Testimonials
  • - Legal
  • support
  • - Discussions
  • - Submit a Ticket
  • - Knowledge Base
  • - FAQ
  • - System Req.
  • contact
  • SmartMax Software, Inc.
  • 8801 South Yale Avenue,
    Suite 460
  • Tulsa, OK 74137
  • 1-918-388-5900
  • sales@sightmax.com

SightMax Live Chat - Give your website a mouth - 1-918-388-5900

© Copyright 2004-2012 SmartMax Software, Inc.

Live chat and real-time monitoring for your website.
All rights reserved.