iMaximo for Apple iPhone- Windows Mobile Edition - Chat-on-the-go - Trusted by Fortune 500 Companies
Introducing SightMaxMobile
That’s right, you read correctly…SightMaxMobile! This great new offspring of SightMax Live Chat takes your real-time chat and monitoring capabilities to brand new level. On the go? No problem… SightMax travels now too! You can answer chats, proactively send popup invites and even supervise chats privately in real time to see what the mice are telling customers while the cats away, all from your mobile device!
To accommodate the ever growing mobile marketplace we actually have two mobile options for you…SmartMaxMobile for Windows Smart phones and iMaximo…which is SightMax Live Chat for the mother of all mobile devices… the Apple iPhone!
Real People. Real Solutions. Real Time.
| Why you will love SightMaxMobile. |
- Great for people on the go…realtors, sales reps, business owners
- Take chats & co-browse live visitors on your website as they shop
- Proactively invite website visitors to chat
- Simple, clean and cool operator interface
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- Secure chats
- Chat history at a glance with live monitoring
- Provide support & sales assistance immediately
- Cost effective monthly plans, Installable or OnDemand options available
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SightMaxMobile Operator Consoles
SightMaxMobile is available on two platforms. We have a WEB 2.0 application written for the Apple iPhone, which also functions as a lightweight desktop console for users with Safari and Firefox based browsers. If you have a Windows Mobile Phone, you can use our feature rich application, SightMaxMobile for Windows, which is written with .NET Compact Frameworks for Windows Mobile Professional Devices (Windows Mobile 5.0 and 6.0).
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Real Time Monitoring and Co-Browse
Not only is SightMax the most powerful live chat solution available, we also offer the fastest website real-time monitoring engine, right from your mobile phone. The moment a new visitor hits your site, you can see which page they are currently viewing. We even allow you to fully co-browse the session as if you were there. Our Co-Browse is a great way for operators to "peek" into a visitor's shopping cart or session.
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Geo-Location Tracking (iPhone WEB 2.0 Edition)
The SightMax GeoLocation database is regarded as one of the most accurate in the industry. Our GeoLocation engine shows you the visitor's City, State, Zip (Postal Code), as well as the Organization information and the ISP. The iPhone Edition even displays a map, pinpointing the visitor location.
Three's Company (Transfer, Join & Coach Chats) (Windows Mobile Edition)
Supervisors and other Operators (with the same permissions) can join other chats. SightMaxMobile allows multiple operators to chat with a single visitor. If a supervisor sees that another operator or visitor is having difficulty or needing management asssitance, they are a "right click" away. Additionally, trainees can be monitored and coached through chats by experienced operators via the "coaching" mode. Coaches are directly linked to the chat and can give help behind the scenes as needed during the session.
On-the-Fly Language Translation (iPhone WEB 2.0 Edition)
Our On-the-Fly language translation (SmartChat) enables operators the ability to chat in his or her native language with visitors that are chatting in a completely different language. Once the visitor language is identified, the operator chats in their own native language and the text sent back to the vistor will be automatically converted to the visitors native language. For example, if the visitor is chatting in Spanish, but the operator only speaks English, the operator simply chooses "Spanish" and everything that is typed in English gets automatically translated to Spanish for the visitor. Supported conversions include: Spanish, French, Italian, Portuguese, German, Russian, Chinese, Arabic and Japanese.
Canned Responses and Page Push (iPhone WEB 2.0 Edition)
SightMaxMobile includes many more features than we have listed here, a few more include: Operator canned responses, which can be used as greetings, KB articles and commonly used phrases. From you mobile client, you can push the visitor's browser to other pages or files.
ProActive Chat Invites
SightMaxMobile allows you to "ProActively Invite" vistors on your website. You can customize your text invite, which can be used to encourage customers to chat with you by suggesting discounts or special limited time offers, etc.
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