SightMax Live Chat v7.5R2 brings real-time chat to a new level. It is the only real-time chat and site monitoring application that is a true, server-based solution, utilizing the latest .NET technology combined with AJAX providing unprecedented control, scalability, security and cost savings. Our SightMax installable solution is the industry leader in innovative chat solutions, trusted by many Fortune 500 companies, SightMax shatters the barriers erected by outdated impersonal internet interaction. Provide real-time responses from the people who know your product best. With the click of a mouse your customers can access immediate assistance from your sales and support personnel...without ever leaving your site.

The SightMax Operator Console is the control center for the operator. Technologically advanced, the SightMax operator console transmits chat data in real-time, is incredibly simple for operators to use and contains countless operator tools to make real-time chatting and real-time monitoring a breeze. The SightMax Operator Console also contains robust remoting features, which enables you to use SightMax anywhere in the world, just as if you were in your office. You can even use it on an Apple MAC using Parallels or Fusion virtual machines.

This awesome feature allows Operators to get a head start on their answers while in chat by letting them view each and every character that the visitor types in real-time...before it's actually sent! Operators can prepare responses as visitors' type, which saves valuable time.

SightMax has the fastest Real Time Visitor Monitoring on the planet! When a new visitor "hits" your website, operator consoles are instantly notified of the new visitor. Our monitoring shows you complete information about the visitor, who they are, where they're from, what pages they have viewed, browser type, screen resolution... everything! It's just like having Caller-ID for your website.

Wow, our developers went all out on this one.  It took awhile, but it's really great.  You can now create Campaign tracking and watch specific campaign URL’s, such as campaigns set up in Google Adwords, or Bing.  Or you can create Chat campaigns, whereby for example, when a chat starts and the visitor ends up in a shopping cart page as a result of the chat, SightMax would count that as a conversion.  Our conversion tracking module allows you to create campaigns based on cost per click, duration of the campaign, or you can turn the campaign on or off. Campaign tracking would not be complete without our vast OverSight Dashboard reporting engine. With this, we've given you ways to see your results at a glance or to get really interactive and massage the results to your liking and drill down to the specific visitor and chat.  Finally, we've included new Business rules for campaigns and conversion allowing you to create additional triggers when campaigns are fired.

SightMax Live Chat Version 7.5R2 featuring Zendesk integration. Create Tickets from Live Chat sessions, lookup existing tickets all at the press of a button.
SightMax is fully integrated with the Zendesk Support ticketing system and can capture all the chats requests and offline responses and can forward them to your Zendesk help desk account while keeping all the chat history and support tickets in one place. Operators can also create tickets for any visitors, even if they are not in a chat.

Have a returning visitor to your website that's had a previous chat? Need to ban a visitor that came to your site from a referring URL? In SightMax 7.5 with our new automated Business Rules, you can easily create multiple rules that "fire" on visitors. We have over 20 different triggers, with nine different actions. We've even provided powerful scripting elements that can be placed into automated emails.

Another industry groundbreaking feature introduced by SightMax, our new "OverSight" reporting engine allows operators to look at historical report data interactively. You can drag and drop column headings to sort data they way YOU want to see it. Need a visitor report sorted by Organization, simply drag the column to the column header and you've got it. How about visitors by Organization, by State and by City... you've got the idea, that's "OverSight"! OverSight shows you pie charts, line graphs and bar charts as well as tabular data information.

Customization... CSS Style. You can completely alter the look and feel of the visitor chat window with just a few easy steps, giving SightMax the look and feel of your own website and brand. Simply modify and drop in the new images, place your company logo and alter the CSS files with your own selection of colors and fonts. You an even change the background images to show real photos of each of your operators that accept chats! And for the techies...the visitor chat window uses that latest AJAX technology.

New in SightMax 7 is the ability to audit operator actions. Now you can see when operators login, logout and switch themselves to away status. For a quick glance, Operator Accountability shows you a pie chart with percentages of online, offline and any other status changes.

Know the "who, what, where" of each and every visitor to your website whether you chat with them or not! The SightMax GeoLocation database is regarded as one of the most accurate in the industry. Our GeoLocation engine shows you the visitor's City, State, Zip Code, as well as the Organization information and the ISP. We also capture referring and keyword information, allowing you to see how the visitor arrived, whether they clicked on your keyword or your paid ad on GOOGLE, Yahoo or MSN. We even provide browser information, with OS, Screen Resolution and other user agent data. Streamline your marketing budget by targeting your prime audience with this invaluable collected information..

We've created a live interactive demo page to show the extended features of SightMax. The interactive page shows our automatic language translation (over 50 languages), embedded prechat and chat windows, customized queue selection, download links to log into our live SightMax system and much more. Click here to view our live interactive demo page.

Our new On-the-Fly language translation "Powered by Google" (SmartChat) enables operators the ability to chat in his or her native language with visitors that are chatting in a completely different language. SightMax 7 automatically detects the visitors language and sets the operator console to the proper language. Operators chat in their own native language and the text sent back to the visitor will be automatically converted to the visitors native language. For example, if the visitor is chatting in Spanish, but the operator only speaks English, the operator simply chooses "Spanish" and everything that is typed in English gets automatically translated to Spanish for the visitor. Supported conversions include: Spanish, French, Italian, Portuguese, German, Russian, Chinese, Arabic and Japanese.

Operators can quickly and easily transfer chats to other operators, cross queue AND cross-site. Supervisors and other Operators (with the same permissions) can join other chats. SightMax allows multiple operators to chat with a single visitor. If a supervisor sees that another operator or visitor is having difficulty or needing management assistance, they are a "right click" away. Additionally, trainees can be monitored and coached through chats by experienced operators via the "coaching" mode. Coaches are directly linked to the chat and can give help behind the scenes as needed during the session. Functionality like this makes for a positive seamless chat transaction for the website visitor.

Have a returning visitor to your website that's had a previous chat? Need to ban a visitor that came to your site from a referring URL? In SightMax 7.0 with our new automated Business Rules, you can easily create multiple rules that "fire" on visitors. We have over 20 different triggers, with nine different actions. We've even provided powerful scripting elements that can be placed into automated emails.

Cost effective and programmatically advanced, SightMax was developed to allow a single SightMax Live Chat Server the ability to easily host multiple companies, websites and queues. Each account that is setup within SightMax is completely isolated from other company entities that you are hosting on a SightMax server. One SightMax Live Chat server can be used in a hosting environment to host thousands of companies. Our remote management console allows you to define operators, queues and sites to any account, at any time! All account settings, chats and visitor information is stored in a Microsoft SQL 2005 database (Microsoft SQL 2005 Express bundled free!).

Introducing iMaximo for the Apple iPhone. The first and only business website live chat and real-time visitor monitoring application for the iPhone. This incredible new offspring of the award-winning SightMax Live Chat solution takes your real-time chat and website monitoring capabilities to new levels; providing your website with a mouth! On the go? No problem. Answer live chat requests, know the “who, what, where” of each visitor on your website, proactively send popup invites and even supervise live chats privately in real time to see what the mice are telling customers while the cats away, all from your iPhone! Imaximo, the ultimate way to do business on the go all on your iPhone.

The SightMax GeoLocation database is regarded as one of the most accurate in the industry. Our GeoLocation engine shows you the visitor's City, State, Zip (Postal Code), as well as the Organization information and the ISP. The iPhone Edition even displays a map, pinpointing the visitor location.

Not only is SightMax the most powerful live chat solution available, we also offer the fastest website real-time monitoring engine, right from your mobile phone. The moment a new visitor hits your site, you can see which page they are currently viewing. We even allow you to fully co-browse the session as if you were there. Our Co-Browse is a great way for operators to "peek" into a visitor's shopping cart or session.

Supervisors and other Operators (with the same permissions) can join other chats. SightMaxMobile allows multiple operators to chat with a single visitor. If a supervisor sees that another operator or visitor is having difficulty or needing management asssitance, they are a "right click" away. Additionally, trainees can be monitored and coached through chats by experienced operators via the "coaching" mode. Coaches are directly linked to the chat and can give help behind the scenes as needed during the session.

As a entrepreneur there are times when you want to "look-in" and see how your operators are "minding" your company. iMaximo lets you login and monitor your operators' chats in realtime, as they are happening, line by line. You even have full IM (Instant Message) capabilities to communicate with operators directly; and of course, you can join or coach chats are they are happening.

iMaximo includes many more features than we have listed here, a few more include: Operator canned responses, which can be used as greetings, KB articles and commonly used phrases. From you mobile client, you can push the visitor's browser to other pages or files.

iMaximo allows you to "ProActively Invite" vistors on your website. You can customize your text inavite, which can be used to encourage customers to chat with you by suggesting discounts or special limited time offers, etc.

SightMax Live Chat OnDemand v7.5R2, Software as a Service (SaaS), is the same great live chat solution but hosted and fully managed for you on our servers. Don’t have a server or just want to place the code in your website and go…no problem…SightMax OnDemand is for you! Flexible, reliable and secure, SightMax is a chat and website monitoring product that is simple to use for both the operators and your visitors. Full of features and functionality to enhance your current customer service, it is a leader in chat solutions. SightMax OnDemand is also customizable to match your brand and website, secure via SSL Certification you may also place SightMax on all your multiple websites, setup multiple departments/queues and have unlimited chats with just one account! Speaking of Queues, you can choose your chat graphics from our growing chat icon gallery or simply create your own, matching your site's look and feel.