Real-Time Live Chat
Give your Website a Mouth
In the travel business, you know that the industry has changed a lot over the years, but the one thing that hasn't is the love of travel. Anything from touring the California wine country, an exciting adventure to Europe or a life long dream to cruise the Greek Isles, people enjoy traveling. With an abundant choice of online discount agencies and self-serve websites, travel agents must rely on their knowledge and experience combined with superior customer service in order to maintain or increase their client base. With so much competition how can this be accomplished? With SightMax.

Secure and Private Chats
SightMax allows your agents to chat with website visitors in real-time giving your agency a warm professional feel with the ability to help current and prospective customers quickly and effectively. Service is the key. Some people feel that they can find the best deal for themselves and others if given the choice prefer to have an agent that they can call on and trust to schedule travel arrangements, a concierge if you will. Installed on a secure server at your location; this type of installation allows for customer privacy and most importantly, all chats, including chat history transcripts are stored with your agency.

Push Website Visitors to Specific Webpages
By utilizing SightMax on your website, your agents can assist customers simultaneously, proactively initiate chats, and even send visitors on your website special offers, such as, “Book a trip today and save 20%”. Another popular feature is our exciting “push” feature. “Push”, is an outstanding feature for travel agencies as it lets agents show photos of travel destinations, hotel properties, and more, all during a live chat! At the click of a button, customers can contact an agent to check ticket pricing, hotels, car rentals, hostels, rail/drive passes and more. This type of easy, quick and informative customer service will stand out to your visitors and place your agency ahead the competition.

Save on Phone Costs while Providing Instant and More Efficient Service
Cost-conscious, SightMax Live Chat is priced for travel agencies of all sizes; a one time purchase, you buy it and you own it, with no monthly fees to pay. The cost savings doesn’t stop here as your support and staffing output is positively affected with live chat. With the cost of a typical customer telephone call being anywhere from $2 to $6, offering SightMax as a part of your customer service will help to cut your monthly toll free and telephone costs as much of your sales and support can be handled via live website chat. It also helps to cut down on email, even paper and other material costs.

Real-Time Live Monitoring, Transfer Chats and Instant Messaging
SightMax also includes Real-time Live Monitoring, which allows authorized employees “operators” to view real-time activity on the agency’s website. They can see who is chatting with whom, take live chat requests and more. Operators can also transfer chats to other “operators” that are better able to answer specific questions or have other “operators” join a chat. With the built-in IM (Instant Messaging) feature in SightMax all “operator” to “operator” chats are private so the website visitor isn’t aware that you are requesting assistance unless you tell them. IM is a great feature that can be used worldwide for private company communication. As long as you are logged in to your SightMax via any internet connection you can use it to chat, check website traffic and much more.

Marketing Your Website
Real-time monitoring also helps your travel agency’s marketing team by showing them from where your website visitors are originating. This gives “Marketing” a feel for what is working and what is not in its advertising. In order to better utilize advertising dollars this information gives them the opportunity to quickly adjust any PPC’s (Pay-per-click) search engine promotions to better attract the customers you are looking to find.

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