Real-Time Live Chat
Give your Website a Mouth
Many colleges and universities now allow enrolled and prospective students to submit applications, register for classes and apply for financial aid via their websites. This has helped with the processing of paperwork, yes, but with so much competition for students, schools need to be able to reach out and interact with all visitors that come to their website. How can this be accomplished? With SightMax. SightMax allows your employees to chat with website visitors in real-time giving your school a warm professional feel. You can help current students with questions or put out a positive image to a prospective student while on the website.

Cut Costs While Providing Instant Help
Always budget-conscience, colleges and universities are able to help keep costs down by utilizing SightMax on their websites. It helps to keep employees available to multi-task, handling multiple students at the same time, cuts down on telephone calls, even paper and other material costs.

Live Chat Offers Convenience and Efficiency
SightMax allows prospective and current students to check on applications and billing issues, inquire about housing, curriculum, and the most basic of questions such as, “what time does the book store open?” By allowing questions to be handled online, each chat session is much more time efficient than employees taking telephone call after telephone call. No one waits on hold and answers to questions are handled quickly, even better there is not overwhelming number of emails waiting at the end of the day to be answered. “Operators” can also assist visitors by “pushing” them with just a click of the mouse to particular page that they are looking for or perhaps to a form they wish to complete online.

Perfect Solution for the Hearing Impaired
Further, by offering SightMax Live Chat on your website you are reaching out and helping your hearing impaired student for whom it may be impossible or extremely difficult to use the telephone, the ability to interact with your school just like any other student. Imagine how good they will feel when they can take care of their educational business without having to ask a friend or family member to call on their behalf just to ask a simple question or ask for assistance. SightMax takes on a whole new meaning when you think of it this way.

Transferring Chats and Instant Messaging
Operators can also transfer chats to other “operators” that are better able to answer specific questions, have other “operators” join a chat and more. With the built-in IM (Instant Messaging) feature in SightMax all “operator” to “operator” chats are private so the website visitor doesn’t even know you are requesting assistance unless you tell them. For example, if a prospective student wishes to chat live with someone regarding financial aid, the current “operator” can let the visitor know that they will be transferring the chat to an “operator” in that department. It’s that easy!

Secure and Private Chat Sessions
SightMax is a cost-effective live chat solution for all educational facilities. Once purchased, your school owns it; with no monthly fees that have be figured into the yearly budget. Installed on a secure server at your facility; this type of installation allows for student privacy. Most importantly, all chats, including chat history transcripts are stored with your school.

Real-Time Live Monitoring
Another very helpful feature in SightMax is the Real-time Live Monitoring, which allows authorized employees “operators” to view real-time activity on the school’s website. They can see who is chatting with whom, take live chat requests and proactively engage website visitors in chat.

Promoting and Marketing your Website
Real-time monitoring also helps your schools’ marketing department by showing them from where your website visitors are originating. This gives “Marketing” a feel for what is working and what is not in its advertising for the school. In order to better utilize advertising dollars this information gives them the opportunity to quickly adjust any PPC’s (Pay-per-click) search engine promotions to better attract prospective students.

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