Real-Time Live Chat
Give your Website a Mouth
With the online gaming industry growing each day, you know that operating an online casino or betting website, can be quite difficult since the competition is fierce. Once your website visitor decides to play at your casino it’s not all about whether they win or lose, but it will be the entire experience they have while playing that will bring them back. So how can you put some distant between you and your competition, meanwhile, increasing your customer base and loyalty? The answer is with SightMax Live Chat.

Uninterrupted Customer "Playing" Time
SightMax gives you the ability to interact with your website visitors in real-time, view live site activity and more. Just like any business, you want to provide your customers with the best service you can; without live chat as a sales and support option on your website you are missing out on a valuable tool. Sure, your site is automated but customers will have questions and by offering the simplicity of assistance at the click of a button you won’t be interrupting “playing” time. With SightMax you can provide great customer service without taking away the entertainment and exhilaration of a customers gambling experience.

Provide Instant and Efficient Customer Service
SightMax Live Chat can help your online gaming business in many ways. For instance, prior to anteing-up to play Texas Hold’em, your visitor may have questions regarding anything from wager limits, credit lines, player applications, deposits, to withdrawals. If someone chooses to play Poker online, then obviously they prefer to stay online. If a customer has a question they don’t want to pick up the telephone, which is inconvenient, and emailing is not an option for the instant answer they may need. With the fast-pace of online gaming, your customer service needs to be easy and quick, otherwise, your customer might just go to the “bricks and mortar” casino in their town.

Save on Phone Costs while Providing Instant and More Efficient Service
Cost-effective, SightMax is intentionally priced to accommodate budgets small and large; so that the benefits of live chat can extend to businesses of all sizes. With the cost of a typical customer telephone call being anywhere from $2 to $6, offering SightMax as a part of your customer service will help to cut your monthly toll free and telephone costs as much of your support can be handled via live website chat.

Real-Time Live Monitoring
SightMax also provides you with Real-time Live Monitoring which allows authorized employees (“operators”) to view real-time activity on the website, see who is chatting with who, take live chat requests, transfer chats to other “operators” and more. Real-time live monitoring is also is very helpful in the marketing of your online gaming website as you can also see from where your visitors are originating, helping your marketing department to adjust any PPC’s (Pay-per-click) search engine promotions to better attract prospective customers.

Instant Messaging
Another very useful feature is IM (Instant Messaging) which lets “operators” to chat privately (locally or company-wide) with another “operator”. This is popular with the training of new employees as their chats can be monitored, and any information passed between “operators” is private.

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