Full Feature List
Ok, so we can't list every single feature we have, but here's a list that comes close. If you are already running something like LivePerson, you also might want to check out our comparison of SightMax to LivePerson. Just a suggestion...the best way to check out the features is to just download the free 15-day trial. To view all screenshots of, click me!
Real-Time Live Chatting
 Real-Time Live Chats
Chat with your customers to provide support, sales and help with online purchases.
Multiple Chats
Operators can chat with multiple visitors at the same time.
Instant Messaging Between Agents
SightMax Agents can send instant messages to other SightMax agents whether they are logged in at home, across the office or from anywhere in the world!
Typing Indicator
Both the visitor and operator know when the other party is typing a message.
Email Signature
You can add the chat icon to all of your outgoing emails to allow customers to instantly chat with you.
Spell Check
This feature automatically "spell checks" agent phrases before they are sent to the customer, eliminating mistakes that are a reflection of your company.
Co-Browse
Agents can view each page that visitors are currently browsing in real-time.
Live "Who's On" Monitoring
View live visitors as they browse your website. Get valuable information such as, what page they are viewing, what browser type they are using, IP address/host name, visitor time on site and screen resolution. Additionally, you can monitor all live chats on your website as they are occurring.
Page Details / Search Engine Keyword
View the referral page link that directed visitors to your site, every page they have visited on your site, the entry page of each visitor, the current page they are viewing and total number of pages they have visited on your site. You can even view where the visitor was referred from (such as a keyword Google ad or other website) and the keywords used to find you website.
Live Coaching
Trainees can be monitored and coached through chats by experienced agents during a chat session.
Transfer Chats
Transfer chats, at the click of a mouse, to the properly skilled representatives.
Pop-Up Windows and Sound Notifications
Operators can have pop-up windows and sounds triggered when certain actions occur. For example, you can enable a notification window to pop up and a ringing bell to sound when a new chat is waiting to be answered.
Hidden Departments
You can setup "hidden" departments (not visible to website visitors) that can only be accessed by operators.
Lingering (Archived) Chats
Operators can keep finished chats available without going to chat history and looking it up at a later time. When an operator is finished with a chat session, it is archived under their operator name.
Sales / Marketing
Referrer URL / Search Keywords
You can see what search engine and keywords visitors used to find your website.
Agent Initiated Chat
Operators can invite visitors to chat. When an agent invites a user, an invite graphic will appear on the visitor's screen.
Page Push
Agents can define a list of commonly viewed pages within their website and automatically "Push" customers to those pages.
Secure Chats
If you use a "secure" certificate, then SightMax will be secure as long as the chat is taking place on an https:// page.
Managed Chat Queues
Definable chat queues (ex. Sales, Support, etc.) give you the ability to assign individual agents to each queue. You may also assign a manager to oversee each group.
Reports
Keyword Report
The Keyword Details report shows the keyword that was typed into a search engine (i.e., google, msn, yahoo, etc.), the referral link where the visitor came from, the landing page and the total number of clicks.
Operator Activity Report
Report shows all operator activity, total number of chats, total invites, total instant messaging segments and percentage of chats.
Visitor Report
The Visitor Activity Report shows each visitor that went to the website, their host name, IP, total visits, total pages viewed, total chats and average time on the website.
Chat Details Report
The Chat Activity Report summarizes all chats for a given period. Information includes, chat name, chat queue, accepting operator, total visitor segments, total operator segments, start time, waiting time, total chat time, average operator and visitor response times.
Website Activity Report
The Website Activity Report is a summary report which shows, website name, total visitors, offline clicks, total prechat survies, total prechat skipped surveys, total chats, average waiting time for chats and average visitors per day.
Customization
Chat Window
The visitor chat window is fully customizable for every site you setup. Add your company logo, change the colors, text, size, layout, etc.
Chat Icons
Agents have the ability to set their availability to Away, Online, Back in Five and Out to Lunch. These four chat icons are fully customizable for every queue that you have setup.
Pre Chat Surveys
Prechat surveys are filled out by visitors before chatting with an operator. They can be customized with any questions that you would like to ask your customers.
Agent Initiated Chats
The invite graphic is fully customizable to fit your needs. For example, you can create an invite graphic that advertises a special offer, discount or just the option to let the visitor speak to a sales representative.
Canned Responses
Save commonly used messages to provide instant and accurate information to your website visitors' most common questions. You can also setup and use your own hot keys for even faster responses.
Operator Offline Email Form / After Hours Message
If all agents are offline, visitors have the option to leave an email message for a customer representative.
Visitor Historical Tracking and Chat History
Real-Time Monitoring
View live visitors as they browse your website. Get valuable information such as, what page they are viewing, what browser type they are using, IP address/host name, visitor time on site and screen resolution.
Automatically Save Chat Transcripts
Chat transcripts and past visitor navigation are automatically saved to a SQL database when the session is finished.
Shared Chat Transcripts
Operators can share and view saved transcripts within their department.
Search Chat Transcripts
Operators can execute detailed searches through all operator chat transcripts.
Overview
No monthly fees
SightMax is a one time purchase - you buy it, you own it.
Free multi-site use
Use SightMax on any number of websites on your network with no additional fees! Whether you have one site on your network or 1000, there's never an additional fee to use SightMax on some or all of your sites.
No Client Side Downloads or Installs
Visitors do NOT need to install Java or download an Active-X component in order to chat with a SightMax agent. Our HTML client ensures that SightMax will operate on all computers, making the chat process as easy as possible for your customers.
Unlimited Queues
You can setup as many queues as you like no matter how many operators you have setup with no additional fees.
Installed and Hosted Locally on your Server
No network slow downs. Company sensitive chat transcripts are stored locally on your server, not half way around the world (like outsourced hosted solutions).
Chat Icon Code Generator
The SightMax Administrator allows you to easily choose the graphics you would like to use as your chat icons. Then it automatically generates the HTML code that needs to be added to your webpages to implement the chat icons.
Easily Implement SightMax in minutes
Simply add the automatically generated HTML monitor and chat icon codes to your webpages to start monitoring and chatting with website visitors.
FREE Support
Free support for 60 days.
FREE Major and Minor Upgrades
Free major and minor upgrades for 60 days. (In fact, we just released version 4.0 in May '07)
FREE Microsoft SQL Server Backend Included
With every SightMax purchase you will get a FREE version of Microsoft SQL (Microsoft SQL 2005 Express).
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