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Overview
SightMax Live Chat & Monitoring is offered in Two Editions
 

You may purchase SightMax "Installable" outright at a one time price - you buy it, you own it. Or you may opt to have us host SightMax for you with our SightMax OnDemand service and pay monthly.

Free multi-site use
  Use SightMax on any number of websites on your network with no additional fees! Whether you have one site on your network or 1000, there's never an additional fee to use SightMax on some or all of your sites.
No Client Side Downloads or Installs
  Visitors do NOT need to install Java or download an Active-X component in order to chat with a SightMax operator. Our HTML client ensures that SightMax will operate on all computers, making the chat process as easy as possible for your customers.
Unlimited Queues/Departments
  You can setup as many queues/departments as you like no matter how many operators you have setup with no additional fees.
Installed and Hosted Locally on your Server
  With the SightMax "Installable" there are no network slow downs. Company sensitive chat transcripts are stored locally on your server, not half way around the world (like many outsourced hosted solutions). However, with SightMax OnDemand we host here in the USA at our Premier Secure Hosting Facility located near our corporate offices in Tulsa, Oklahoma. In January 2008, we added additional servers in Dallas and Seattle.
Chat Icon Code Generator
  The SightMax Administrator allows you to easily choose the graphics you would like to use as your chat icons. Then it automatically generates the HTML code that needs to be added to your webpages to implement the chat icons.
Easily Implement SightMax in minutes
  Simply add the automatically generated HTML monitor and chat icon codes to your webpages to start monitoring and chatting with website visitors.
FREE Support
  We provide Free support for 60 days from date of purchase. Annual Support plans are available.
FREE Major and Minor Upgrades
  You will receive Free major and minor upgrades for 60 days from date of purchase. Annual Upgrade plans are available.
SightMax 5.1 was written for .NET 2.0
  SightMax 5.1 was developed using the latest in .NET 2.0 technology, along with all plugin assemblies to .NET 2.0 as well.
FREE Microsoft SQL Express 2005
  SightMax 5.1 was developed and bundled FREE with the new and improved Microsoft SQL Express 2005.
iMaximo (optional/Open Source)
  Industry First! Full SightMax Mobile Operator Console for the Apple iPhone. Written for WEB 2.0, features include complete Visitor Monitoring with Geo-Location, Co-Browse and Chat. Also included in iMaximo are our industry first Coaching and Joining of live chats, plus chat transfers and historical chat lookups; iMaximo even includes our SmartChat language translation. Additionally, our Web 2.0 implementation allows iMaximo to run on Apple MAC's and Windows PC's using browsers with full DOM2 compatibility including Apple Safari 3.0+, Firefox and Opera 9.0+ browsers (see www.sightmax.com for more details)
SightMaxMobile (Windows Mobile 5.0/6.0, optional)
  The first of its kind. SightMaxMobile is a fully featured live chat operator console designed for Windows Mobile 5 Professional and WM6 Professional. SightMaxMobile allows you to login from your mobile device and view your website traffic in realtime, answer chat requests, join other chats and coach a chat in a supervisory mode. We even added the ability to Co-Browse your visitors. Visit SightMax.com for product details.
 
Real-Time Live Chatting
Real-Time Live Chats
  Chat with your website visitors to provide support, answer sales questions, or assist with online purchases.
Multiple Chats
  Operators can chat with multiple visitors at the same time.
SmartChat On-the-Fly Auto Language Translation
 

With SmartChat, operators can intelligently speak the language of the visitor. Once the visitor language is identified, the operator chats in their own native language and the text sent back to the vistor will be automatically converted to the visitors native language. For example, if the visitor is chatting in French, but the operator only speaks english, the operator simply chooses "French" and everything that is typed in english gets automatically translated to French for the visitor. See sample below:

Dragos 8:51:24 AM SightMax Installable for 2 Operators is $399.
SightMax Installable pour 2 opérateurs est de $ 399.

Dragos 8:51:44 AM It is a one time fee, and you won't have any monthly fees.
Il est une fois des honoraires, et vous n'aurez aucun frais mensuels.

Visitor 8:52:10 AM C'est parfait. Merci beaucoup pour vos réponses.
It's perfect. Thank you very much for your answers.

Visitor 8:52:17 AM us recontacterai surement
Recontact us surely

(Supported Languages include: Spanish, French, Italian, Portugese, German, Russian, Chinese, Japanese)
SmartQueue with Queue Status Notifications
  Visitors can now select from a list of queues at the click of a single chat button. With SmartQueue, visitors can choose the desired queue either from a drop down list or radio buttons. Each queue shows the status (offline/online), plus each dynamically generated prechat survey for the given queue... all from a single chat window (see admin guide for implementation).
Position in Queue Notifications while waiting on chats
  One of the advantages of our new AJAX Powered Chat Window is the ability to dynamically display the position that the visitor is "in queue". When a visitor invokes the chat, the waiting screen now shows their waiting position in line for that queue, i.e., "You are number 3 in queue"
Cross Queue/Domain Transfer
  This allows your operators to transfer chat sessions from one queue/department to another or even from one website (domain) to another website at the click of a button! Optionally, customer history can go with the chat session transfer.
Post Chat Surveys
  Now you can create post chat surveys to gauge operator performance or any other type of visitor polling. Post chat surveys are configured just like our Pre-Chat surveys, with our WYSIWYG editor. Simply define your questions from list of field types and hit save! Post chat surveys are emailed to the queue administrator, as well as showing up in historical chat transcripts for retrieval at any time.
Instant Messaging Between Operators
  SightMax operators can send instant messages to other SightMax operators whether they are logged in at home, across the office or from anywhere in the world!
Typing Indicator
  Both the visitor and operator know when the other party is typing a message.
Email Signature
  You can add the live chat icon to all of your outgoing emails to allow customers to instantly chat with you.
Spell Check
  This feature automatically "spell checks" what the operator types before a response is sent to the customer; eliminating mistakes that are a reflection of your company.
Co-Browse
  Operators can view each page that visitors are currently browsing in real-time, as well as see where they came from and so much more!
Real-time "Who's On" Monitoring
  View live visitors as they browse your website. Get valuable information such as, what page they are viewing, what browser they are using, IP address/host name, visitor time on site, previous visits, previous number of chats, pages visited, virtual earth location view, screen resolution and more! Additionally, you can monitor all live chats on your website as they are occurring.
Page Details / Search Engine Keyword
  View the referral page link that directed visitors to your site, every page they have visited on your site, the entry page of each visitor, the current page they are viewing and total number of pages they have visited on your site. You can even view where the visitor was referred from (such as a keyword Google ad or other website) and the keywords used to find you website.
Unanswered Chat Timeout
  If a chat goes unanswered after a configured period of time set by you, the visitor will be directed to complete an Offline Message which will be emailed to a specified email address of your choice.
Transfer Chats
  Transfer chats at the click of a mouse to operators with the proper skill set to assist the customer. Transfers may be sent across multiple domains and multiple departments from within the Operator interface.
Visitor Ban
  If a visitor is harassing your operators and not actually a customer you can temporarily ban the visitor from starting another chat. You can also release a ban if you selected the wrong visitor to ban.
Pop-Up Windows and Sound Notifications
  Operators can have pop-up windows and sounds triggered when certain actions occur. For example, you can enable a notification window to pop up and a ringing bell to sound when a new chat is waiting to be answered.
Hidden Departments
  You can setup "hidden" departments (not visible to website visitors) that can only be accessed by operators. For example, these departments are setup for accessing second or third level support and not openly available to visitors.
Lingering (Archived) Chats
  Operators can keep completed chats available without going to chat history and looking it up at a later time. When an operator is finished with a chat session, it is archived under their operator name.
 
Sales / Marketing
Operator Generated Dynamic Text Invite
  Operators can now send custom text invites to visitors on the site. From the operator console, simply right click on a visitor and select "Text Invite", whatever is typed into the dialog box by the operator is sent to the visitor and overlayed onto the customizable invite image. Now you can pop up messages such as "Hi Bob, welcome back, if you place your order today, we can give you 10% off, click here to take advantage of these savings!".
Auto Visitor Invite
  This "pro-active" feature allows you to automate/configure a timed chat invite graphic to pop up on a specific page of your website after a designated time. This is great for inviting visitors to chat who linger on a particular page for a while.
Host Name Field displays Friendly Chat Name
  If a visitor has previously chatted and they return to the site, the operator will see their chat name rather than a cryptic host hame, for instance, instead of showing ded-rcautomation.dsl.airstreamcomm.net, the returning visitor would be displayed as "Bob Smith".
Referrer URL / Search Keywords
  See what search engine and keywords your visitors used to find your website.
Operator Initiated Chat
  Operators can invite visitors to chat with a click of the mouse. When an operator invites a visitor, an invite graphic will appear on the visitor's screen.
Page Push
  Operators can define a list of commonly viewed pages within the website and automatically "Push" customers to those pages.
Secure Chats
  If you use a "secure" certificate, then SightMax will be secure as long as the chat is taking place on an https:// page.
Managed Chat Queues/Departments
  Definable chat queues/departments (ex. Sales, Support, etc.) gives you the ability to assign individual operators to each queue/department. You may also assign a manager to oversee each group.
Microsoft Virtual Earth Tab
  This great little feature courtesy of Microsoft, allows you to have a true bird's eye view of your website visitors physical location. Just too cool and we had to add it!
Visitor Historical Tracking and Chat History
Real-Time Monitoring
  All valuable visitor information such as, pages viewed, browser type, IP address/host name, time spent on site, number of previous visits and chats, screen resolution and more is automatically logged in the Microsoft SQL database. This information is available via built-in reporting and you have the option to extract any information needed by writing a query.
Realtime Return Visitor History
  At a glance Operators can now see how many times a visitor has come to your website.
Time stamps for Each Chat Segment
  We have added time stamps to the operator console as well as the database for historical retrieval and auditing. Time stamps are shown down to the second time intervals.
Automatically Save Chat Transcripts
  Chat transcripts and past visitor navigation are automatically saved to a SQL database when the session is finished.
Shared Chat Transcripts
  Operators can share and view saved transcripts within their department.
Search Chat Transcripts
  Operators can execute detailed searches through all operator chat transcripts.
Reporting Generation
  Built-in reports are readily available. These reports consist of Keyword, Operator Activity, Visitor, Chat Details and Website Activity. All data procesed through SightMax is logged into the Microsoft SQL database, so access to all information is available to you.
 
Customization
Chat Window
  The visitor chat window is fully customizable for every website you setup. Add your company logo, change the colors, text, size, layout, etc.
AJAX Powered Visitor Chat Window
  Our new AJAX powered chat window eliminates some behind the scenes updating and allowed us to enable new features such as SmartQueue and the Position in Line indicator. By utilizing AJAX technology, we will be able to add additional new features much more easily.
Chat Icons
  Operators have the ability to set their availability to Away, Online, Back in Five and Out to Lunch. These four chat icons are fully customizable for every queue/department that you have setup.
Enhanced Localization of Visitor Chat Window and Text
  Fully customize your Visitor Chat Window and text in your native language! This includes all text and system messages that are viewed by or emailed to your visitors, thus creating a better visitor experience.
Pre Chat Surveys
  Prechat surveys are filled out by visitors before chatting with an operator. They can be customized with any questions that you would like to ask your customers. If preferred, the prechat survey can be removed, bypassing it altogether.
Operator Initiated Chats
  The invite graphic is fully customizable to fit your needs. For example, you can create an invite graphic that advertises a special offer, discount or just the option to let the visitor speak to a sales representative.
Custom Visitor Invite Images and Placement
  Customize your Visitor Invite Image to be any size you wish. You can also customize where you would like the display position of your invite to show up on your pages.
Canned Responses
  Save commonly used messages to provide instant and accurate information to your website visitors' most common questions. You can also setup and use your own hot keys for even faster responses.
Auto Visitor Invite
  This "pro-active" feature allows you to automate/configure a timed chat invite graphic to pop up on a specific page of your website after a designated time. This is great for inviting visitors to chat who linger on a particular page for a while.
Operator Offline Email Form / After Hours Message
  If all operator are offline, visitors have the option to leave an email message for a customer representative.
Auto Email Transcript to Queue after Chat Session
  Automatically email all chat transcripts to a specific Queue Administrator. This allows for parsing into CRM solutions, ticketing systems etc.
Designated Purging of Database
  Purge old chats and session data automatically with this time based feature. Keeps resources free, database down and speeds search time.
Enhanced "White Box" Option
  The White Box option now includes co-branding in the operator console with your own logo. If you purchased our whitebox option, your operators will now see your logo on the operator login screen, the account name in the title bar and your logo in the "About" box. If you don't own the white box option, contact our sales team and it can be added to your system.
Enhanced Localization of Visitor Chat Window and Text
  You can now fully customize your Visitor Chat Window and text in your native language! This includes all text and system messages that are viewed by or emailed to your visitors, thus creating a better visitor experience.
Operator Customization of Interface
  Operators can reorganize various columns in the GUI to best suit their needs by drag and drop. This is saved to login memory.