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Re: Issue changing operator typing...

To change the text from the chat window "Operator typing", you need to make sure you are editing the correct files in the correct folder. I believe you need to modify the following files : C:\InetPub\wwwroot\SightMax\AgentInterface\CustomLang.xml , and C:\InetPub\wwwroot\SightMax\WebServicesCustomLang...

Posted to General SightMax Discussion Forum (Forum) by SightMax Support on 07-18-2008
Re: Linux

Hi, You would use absolute for the sightmax monitor and chat tags (rather than /sightmaxagentinterface/.... it would be http://chat.yoursightmaxserver.com/sightmaxagentinterface/ ...). Your SightMax install would be a different server (windows of course). There is no way to install sightmax on a linux...

Posted to SightMax Setup and Installation (Forum) by eweber on 10-03-2007
Have iPhone, want to chat!

We have been testing the iPhone in-house and are very happy to report that it works wonderfully with SightMax. iPhone customers can chat with SightMax operators, perfectly. So whether you have SightMax on an eComm site, or support, if you have any visitors on the new iPhone, they will be able to fire...

Posted to Have iPhone, want to chat! (Weblog) by eweber on 07-03-2007
SM4 Operator Feature Requests

In v3 you could easily see from the Operator icon in the task bar whether you were connected or not. V4 doesn't have this feature. Whilst on this topic it would also be good if you could login and change your status using the taskbar icon, like you can with most IM programs, instead of having to open...

Posted to General SightMax Discussion Forum (Forum) by WEBPC on 05-24-2007
New VoIP Phone System = New Phone Numbers!

After 14 years, our phone numbers are changing! We have transitioned our phone system over to VoIP (Voice over IP), all voice traffic is 100% over the internet, which includes both inbound and outbound calling. Effective 4/25/2007 , our new phone numbers will be: International Sales and Support: 918...

Posted to New VoIP Phone System = New Phone Numbers! (Weblog) by eweber on 04-17-2007
Re: Colors in LiveChat 3.0

Glad someone asked :-) Go into the sightmaxagent interface directory on the server and look at the chat_style.css file. Both the operator and visitor window can use CSS Style Sheets to do whatever you desire. In the operator console, go to options and note the css url field. You can either point to the...

Posted to General SightMax Discussion Forum (Forum) by eweber on 12-13-2006
SightMax Live Chat 3.0 Now Available for Download and Purchase.

Announcing SightMax Live Chat v3.0 Discover this latest update to SightMax. We have listened to your feedback and have added over a dozen new features and greatly enhanced functionality to better serve you. SightMax v3.0 is highly efficient and powerful combining the latest .NET 2.0 technology, providing...

Posted to New Sibling Has Arrived, SightMax 3.0 Now Available. (Weblog) by eweber on 10-09-2006
SightMax 3.0 Complete Download - Everything Included!

New Features in SightMax 3.0 include: - Designed utilizing the latest in .NET 2.0 technology including all plugin assemblies - Designed for and bundled with the new and improved Microsoft SQL Express 2005 - Cross Queue/Domain Transfer for multi-website use - Enhanced Fully Customizable Visitor Chat Window...

Posted to Complete Install (FileGallery) by eweber on 10-09-2006

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