SightMax Live Chat - The Premier Installable and Hosted Live Chat Solution...
Forums » SightMax Live Chat Discussion » General SightMax Discussion Forum » Filtering IP's is in the manual....but how??

Filtering IP's is in the manual....but how??

rated by 0 users
This post has 3 Replies | 1 Follower

Top 10 Contributor
Posts 7
Reply
informatics Posted: 04-07-2008 8:36 AM | 67.107.70.214

The following is in the admin quick start guide:

 "IP Filtering of Specific IP's

This filter stops all reoccurring and unwanted website traffic from being logged into the database or being displayed in SightMax. For example, a supervisor that logs into SightMax to run reports, or a web designer logging into your website make changes. This is not valid traffic and will not be logged, thus providing you with accurate data. "
 
I can't find anything that describes how it's actually done nor do I see any screenshots.  I would like to enter some IP ranges to filter; not just specific IP's.
 
Thanks!
 
BTW - It's "recurring." ;)
Top 50 Contributor
Posts 3
Reply
vince replied on 05-07-2008 4:44 PM | 71.87.158.93

Answering to answer and to have a published reminder for when I need to know and can't remember.

 Look for filteredips.xml under the Inetpub/wwwroot/sightmax/agentinterface directory.

Fill in the IP address between the <ip></ip> tags.

Would be cool to have a subnet tag...

Top 10 Contributor
Posts 7
Reply
informatics replied on 05-27-2008 2:42 PM | 67.107.70.214

Thanks!  I agree, a subnet option is a must!

Top 10 Contributor
Posts 7
Reply
informatics replied on 05-27-2008 2:48 PM | 67.107.70.214

What delimiter do I use?  Comma, new line, space etc...?

 

Thanks!

Page 1 of 1 (4 items) | RSS
Copyright 2006-2009, SmartMax Software, Inc. All Rights Reserved.