First, I'd like to ask if it would be possible in a future version of Sightmax, to expose other cookie variables set by our website through the operator console?

If this was possible, it would be good to have the ability to add additional functions to the Sightmax Operator Client on the context menu for the visitor i.e. open a URL or open an application of your choice.  For example if you used a unique ID to track customers on your website and set this as a cookie, then you could open the customer record in your CRM or something.  A lot of phone based CTI (computer telephony integration) have this sort of feature. If someone calls your company, it matches the phone number and opens the record in your customer database.

To expand on this, giving Sightmax access to your contact database and defining a query that pulls out useful information such as the name of the individual visiting your website would be really useful.  We also have this feature with our CTI system.  If you could tell sightmax to look for a particular cookie such as CUSTOMERID and set that up as a user defined variable in sightmax, then enable sightmax to query your database using that variable i.e.

SELECT customername FROM yourtable WHERE customerid = #sightmaxcookievariable#

 and display the customer's name in the geolocation and visitorlist

 Just ideas for Sightmax 5.0 !