New! SightMax 5.1 Now Available!</h1> <article> <h1>New! SightMax 5.1 Now Available!</h1> <p>eweber — Thu, 10 Jul 2008 21:26:00 GMT</p> <p> </p><p>We just couldn’t make you wait…SightMax v5.1 has been unveiled and is ready for delivery! On the heels of our v5.0 release this fantastic version update includes features that greatly enhance the existing functionality and allows for even more control over your customer support offerings. Check out these new comprehensive features below:<br /></p><p><b>eyeQ</b> - eyeQ is our new chat monitoring and thresholding technology designed for "at a glance' decision making. At a quick glance of either the Supervisor Chat Panel or the My Chats Panel, the operator or supervisor can instantly gauge the performance and responses of the chat system. We've devised a color scheme system which displays certain colors for newly arriving chats, active chats, chat transfers and ended chats. There are three levels of color monitoring for new chats and active chats. If you glance at the console and see a sea of red, you would instantly know that your chats haven't been answered in 20 seconds. Additionally, if the operator doesn't respond back to a visitor with the allotted threshold times, you will be flagged with different colors as well. <br /><br /><b>Supervisory Chat Panel</b> - Based on feedback from a few of our select enterprise level call centers, we've redesigned the Chats Panel to handle and manage a much higher volume of chats in 5.1. New additions include (1) the ability to "drill" down from the Master Account which allows viewing all chats under the account (2) Site Level which shows all chats for given site, (3) Queue Level, shows all chats within a given queue, and finally, (4) Operator Level, whereby you click on the operator name and only see the chats for the given operator. Each chat displayed is routed and displayed with our new eyeQ technology.<br /> <br /><b>Status Bar</b> - We've added a new status bar to the bottom left of the operator console. The status bar displays the following: <br /><br />Total Chat Requests: All unanswered, pending chats.<br />Total Active Chats: Total number of chats currently within the system. <br />My Chats: Total number of chats that you are currently in. <br />Total Visitors: Total number of visitors currently on sites within the account. <br />Filtered Visitors: If you set the operator console to view a selected site, filtered visitors will only show the number of visitors for the selected site. <br /><b><br />Operator Status and Quick Access Filtering</b> - We've added several new buttons to the Ribbon Bar to allow the operator greater control. Filters include, changing the "Operator Status", Filtering offline operators, Filtering the visitor panel to only list your current chats or all chats within the system. <br /><br /><b>New Visitor Chat Window</b> - We've redesigned the visitor chat window to allow for much easier customization. Each element, chat.aspx, prechatsurvey.aspx and waitingforoperator.aspx has an accompanying CSS file.</p><p><br />Do you qualify for this release? This upgrade is free for customers that purchased SightMax on or after May 20, 2008. Additionally, customers with an active Annual Support Agreement will also receive this update at no charge. If you are not sure, contact us, we will be happy to help you.<br /></p><b>Download Links</b><br /><a href="http://download.sightmax.com/v5/SightMaxLiveChat5-Complete.exe" title="SightMax 5.1 Download">SightMax 5.1 Complete Download - Everything Included!</a> </article> <article> <h1>SightMax 5.0 Now Available!</h1> <p>eweber — Thu, 10 Jul 2008 21:04:00 GMT</p> <p>The next generation of live chat has arrived…SightMax Live Chat v5.0 has been Released!</p><p><br />SightMax Live Chat 5.0 is Now Available for Download and Purchase.<br /></p><p>The SightMax Live Chat programming team is proud to unveil v5.0 and congratulations to them on a great year of development! We program, brainstorm and research every single day to keep SightMax Live Chat ahead of the pack as we are committed to providing our customers with the best live chat solution on the planet! <br />Thanks to all of you that gave us your feedback as communication is the key to success! Check the new features and functions added to this v5.0 release.<br />New Features in SightMax 5.0 <br /><br />►AJAX Powered Visitor Chat Window - Our new AJAX powered chat window eliminates some behind the scenes updating and allowed us to enable new features such as SmartQueue and the Position in Line indicator. By utilizing AJAX technology, we will be able to add additional new features much more easily. <br /><br />►SmartChat On-the-Fly Auto Language Translation - With SmartChat, operators can intelligently speak the language of the visitor. Once the visitor language is identified, the operator chats in their own native language and the text sent back to the visitor will be automatically converted to the visitor’s native language. <br /><br />For example, if the visitor is chatting in French, but the operator only speaks English, the operator simply chooses "French" and everything that is typed in English gets automatically translated to French for the visitor. See sample below: <br /><br />Dragos 8:51:24 AM SightMax Installable for 2 Operators is $399. SightMax Installable pour 2 opérateurs est de $ 399. <br />Dragos 8:51:44 AM It is a one time fee, and you won't have any monthly fees. Il est une fois des honoraires, et vous n'aurez aucun frais mensuels. <br /><br />Visitor 8:52:10 AM C'est parfait. Merci beaucoup pour vos réponses. It's perfect. Thank you very much for your answers. <br /><br />Visitor 8:52:17 AM us recontacterai surement Recontact us surely <br /><br />Supported Languages include: Spanish, French, Italian, Portugese, German, Russian, Chinese and Japanese<br /><br />►SmartQueue (Ability for the visitor to pick from a list of queues, with status of each queue) - Visitors can now select from a list of queues at the click of a single chat button. With SmartQueue, visitors can choose the desired queue either from a drop down list or radio buttons. Each queue shows the status (offline/online), plus each dynamically generated prechat survey for the given queue... all from a single chat window (see admin guide for implementation). <br /><br />Additional SmartQueue Features: <br /><br />Added query string to allow for multiple SmartQueue selection - As part of the SmartQueue feature, the administrator can selectively choose which queues show up in the selection dropdown/radio buttons from which the visitor can select. <br /><br />Added the ability to customize the PreChat, PostChat, and Offline Banners in the CustomVis.xml <br /><br />►Position in Queue Notifications while waiting on chats - One of the advantages of our new AJAX Powered Chat Window is the ability to dynamically display the position that the visitor is "in queue". When a visitor invokes the chat, the waiting screen now shows their waiting position in line for that queue, i.e., "You are number 3 in queue" (see admin guide for implementation). <br /><br />►iMaximo (optional) - Industry First! Full SightMax Mobile Operator Console for the Apple iPhone. Written for WEB 2.0, features include complete Visitor Monitoring with Geo-Location, Co-Browse and Chat. Also included in iMaximo are our industry first Coaching and Joining of live chats, plus chat transfers and historical chat lookups; iMaximo even includes our SmartChat language translation. Additionally, our Web 2.0 implementation allows iMaximo to run on Apple MAC's and Windows PC's using browsers with full DOM2 compatibility including Apple Safari 3.0+, Firefox and Opera 9.0+ browsers (see www.sightmax.com for more details)<br /><br /></p> </article> <article> <h1>iMaximo debuts on Apple.com!</h1> <p>eweber — Fri, 02 May 2008 05:32:00 GMT</p> <p>iMaximo is now available for the Apple iPhone. iMaximo is our SightMaxMobile edition specifically for the iPhone and Safari web browser. For complete product details, visit our <a href="http://www.sightmax.com/livechat-mobile.html" title="SightMaxMobile." target="_blank">SightMaxMobile page.</a> Give our listing on <a href="http://www.apple.com/webapps/productivity/imaximosightmaxlivechat.html" title="iPhone iMaximo" target="_blank">apple.com a click</a> as well.</p><p> <a href="http://www.sightmax.com/cs/blogs/imaximo/imaximolisting.png"></a><br /></p> </article> <article> <h1>Vote for SightMax on aspnetPro Readers Choice!</h1> <p>eweber — Mon, 31 Mar 2008 18:05:00 GMT</p> <p>It’s that time of year again – ASP.NET Pro Magazine is conducting its annual Readers Choice Awards and we’ve been nominated in the "Chat Application" category, as well as the last page of voting, "Application of the Year". </p> <p><b>To cast your vote</b> for SightMax Live Chat, please visit <a href="http://www.aspnetpro.com/ReadersChoice/Default.asp">http://www.aspnetpro.com/ReadersChoice/Default.asp</a> </p> <p>Voting takes a couple of minutes and as in politics, every vote counts…so if you are satisfied with the products we deliver to market and have the time, we’d appreciate your vote. </p> <p><i>Voting ends on April 10, 2008.</i> </p> <p>As always, we appreciate the faith and confidence you’ve placed in SightMax. </p><p> </p><p>Best Regards, </p><p>The SightMax Team!</p> </article> <article> <h1>Have iPhone, want to chat!</h1> <p>eweber — Tue, 03 Jul 2007 21:15:00 GMT</p> <p>We have been testing the iPhone in-house and are very happy to report that it works wonderfully with SightMax. iPhone customers can chat with SightMax operators, perfectly. So whether you have SightMax on an eComm site, or support, if you have any visitors on the new iPhone, they will be able to fire up their Safari browser and chat with your operators, pretty cool stuff and thought it was worth reporting about.</p> <p>Our commitment is to have SightMax work on most every browser thrown at it, so far, so good</p> </article> <article> <h1>SightMax 4.0 (Now Available!) and SightMaxMobile (Coming Soon)</h1> <p>eweber — Thu, 17 May 2007 18:11:00 GMT</p> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;">We just created the world’s greatest live chat operator console…Introducing SightMax 4.0</P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;"> </P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;"> <A href="http://www.sightmax.com/cs/photos/operator_gui/picture549.aspx" target=_blank></A></P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;"><o:p> </o:p></P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;">Simply put, this is the most advanced live chat operator console on the planet! With cool features such as, Dockable Panels, Ribbon Toolbar Navigation (just like Microsoft Office 2007) and a completely new visitor pane which allows you to sort and group live visitors by any column you desire, you will love this new console.<SPAN style="mso-spacerun:yes;"> </SPAN></P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;"><o:p> </o:p></P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;">Additionally, on the heels of our SightMax 4.0 release, we will be releasing the first live chat operator console, SightMaxMobile for Windows Mobile 5, featuring live Website Monitoring, Co-Browse and Chatting.<SPAN style="mso-spacerun:yes;"> </SPAN>Also included in SightMaxMobile are the features you've come to enjoy with SightMax; Coaching, Conference Chat and Visitor Invite... All from your Windows Mobile Phone!</P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;"><o:p> </o:p></P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;">Below is a complete list of SightMax 4.0 Features:</P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;"><o:p> </o:p></P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;">Completely New Operator Console - The most advanced Live Chat Operator Console ever created. Designed with the latest tools, our new operator interface allows you to dock and undock each element, move each panel around or even turn them off completely. The SightMax Operator Console 4.0 was built around the new Microsoft Office 2007 Ribbon Bar, which provides the future in navigation.</P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;"><o:p> </o:p></P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;">SightMaxMobile (Optional) - The first of its kind. SightMaxMobile is a full feature live chat operator console designed for Windows Mobile 5 and WM6. SightMaxMobile allows you to login from your mobile device and view your website traffic in realtime, answer chat requests, join other chats and coach a chat in a supervisory mode. We even added the ability to Co-Browse your visitors. Visit SightMax.com for product details.</P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;"><o:p> </o:p></P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;">New Quick Access Canned Response Panel – We have redesigned the canned response section in 4.0. You can now have 26 keyboard shortcuts tied to your canned responses. They are defined as ctrl+shift+A through Z. We've also added a quick access panel which allows you to sort your canned responses, as well as, see all of them in our grid style presentation. We've also added quick access word completion, simply type the first few letters of the phrase you are looking for, if found, the system will allow for automatic completion of the phrase.</P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;"><o:p> </o:p></P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;">New Visitor Grid Panel - We've completely redesigned the visitor panel. You can now do sorting/grouping and filtering to your own liking. Simply drag a column (or columns) header and drop on the sorting bar and SightMax will instantly sort the visitors based on your criteria.</P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;"><o:p> </o:p></P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;">My Chats Node - The My Chats node is located off the "All Sites" tab. If you are an operator on a busy site, clicking the My Chats node will filter out all unwanted traffic and chats, allowing you to focus only on your current chat sessions.</P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;"><o:p> </o:p></P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;">Optionally Force Chat or Invite Chat on a per Queue/Department Basis - We've enhanced the Auto-Invite option allowing administrators to choose whether an invite or auto-invite is sent as an image or a forced chat. Previously, forced chat would pop open a chat window on the visitor, whether they wanted to chat or not. You now have the option for this feature.</P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;"><o:p> </o:p></P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;">Color Themes - Choose your desired color scheme from seven themes/skins.</P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;"><o:p> </o:p></P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;">Preserving your Console Environment - SightMax 4.0 allows you to completely save all your operator settings, such as window position, colors, grid alignment and spacing.</P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;"><o:p> </o:p></P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;">Enhanced "White Box" Option - The White Box option now includes co-branding in the operator console with your own logo. If you purchased our whitebox option, your operators will now see your logo on the operator login screen, the account name in the title bar and your logo in the "About" box. If you don't own the white box option, contact our sales team and it can be added to your system.</P> <P class=MsoPlainText style="MARGIN:0in 0in 0pt;"><o:p> </o:p></P> <P class=MsoNormal style="MARGIN:0in 0in 10pt;"><SPAN style="FONT-SIZE:10pt;LINE-HEIGHT:115%;FONT-FAMILY:'Arial','sans-serif';">Do you qualify for this release?<SPAN style="mso-spacerun:yes;"> </SPAN><SPAN style="COLOR:black;">This upgrade is free for customers that purchased SightMax on or after March 16, 2007.<SPAN style="mso-spacerun:yes;"> </SPAN>Additionally, customers with an active Annual Support Agreement will also receive this update at no charge. If you are not sure, contact us, we will be happy to help you.</SPAN></SPAN></P> <P class=MsoNormal style="MARGIN:0in 0in 10pt;"><SPAN style="FONT-SIZE:10pt;LINE-HEIGHT:115%;FONT-FAMILY:'Arial','sans-serif';"><SPAN style="COLOR:black;"><STRONG>Download Links</STRONG></SPAN></SPAN></P> <P class=MsoNormal style="MARGIN:0in 0in 10pt;"><SPAN style="FONT-SIZE:10pt;LINE-HEIGHT:115%;FONT-FAMILY:'Arial','sans-serif';"><SPAN style="COLOR:black;"><A href="http://www.sightmax.com/cs/files/folders/complete_install/entry548.aspx" target=_blank>SightMax 4.0 Complete Download - Everything Included!</A></SPAN></SPAN></P> </article> <article> <h1>New VoIP Phone System = New Phone Numbers!</h1> <p>eweber — Tue, 17 Apr 2007 14:41:00 GMT</p> <P>After 14 years, our phone numbers are changing! </P> <P> We have transitioned our phone system over to VoIP (Voice over IP), all voice traffic is 100% over the internet, which includes both inbound and outbound calling.</P> <P> Effective <STRONG>4/25/2007</STRONG>, our new phone numbers will be:</P> <P>International Sales and Support: <STRONG>918.388.5900</STRONG></P> <P>Domestic Sales: <STRONG>888.770.8001 or 918.388.5900</STRONG></P> <P>Technical Support: <STRONG>918.388.5900</STRONG></P> <P>Of course, if our new VoIP phone system goes down for any reason, or is just plain unreliable (lets hope not), you can always contact us via SightMax Live Chat (it always works!) via our website.</P> </article> <article> <h1>SightMax Live Chat Support Plan Changing… buy now and SAVE!</h1> <p>eweber — Fri, 17 Nov 2006 21:22:00 GMT</p> <P><B style="mso-bidi-font-weight:normal;"><SPAN style="COLOR:#000099;FONT-FAMILY:'Calibri','sans-serif';mso-bidi-font-family:Arial;"><FONT size=3>SightMax Live Chat Support Plan Changing… buy now and SAVE!<o:p></o:p></FONT></SPAN></B></P> <P class=MsoNormal style="MARGIN:0in 0in 10pt;"><FONT size=3><SPAN style="COLOR:black;FONT-FAMILY:'Calibri','sans-serif';">Better hurry, time is running out! You have until November 22, 2006 to take advantage of the current SightMax support and Software Update combo for one low single price! </SPAN><SPAN style="COLOR:black;"><o:p></o:p></SPAN></FONT></P> <P class=MsoNormal style="MARGIN:0in 0in 10pt;"><FONT size=3><SPAN style="COLOR:black;FONT-FAMILY:'Calibri','sans-serif';">As previously announced the time has arrived… our Annual SightMax Support Plan is being divided up into </SPAN><STRONG><SPAN style="COLOR:#666666;FONT-FAMILY:'Calibri','sans-serif';">two separate packages</SPAN></STRONG></FONT><FONT size=3><SPAN style="COLOR:black;FONT-FAMILY:'Calibri','sans-serif';">; a 'Technical Support Subscription' and 'Software Update Subscription'.<SPAN style="mso-spacerun:yes;"> </SPAN><BR><BR></SPAN><B style="mso-bidi-font-weight:normal;"><U><SPAN style="COLOR:#000099;FONT-FAMILY:'Calibri','sans-serif';">Why should you purchase?</SPAN></U></B><SPAN style="COLOR:black;"><o:p></o:p></SPAN></FONT></P> <P class=MsoNormal style="MARGIN:0in 0in 10pt;"><FONT size=3><SPAN style="COLOR:black;FONT-FAMILY:'Calibri','sans-serif';">Unlike many of our competitors, SmartMax Software does not include support cost in the retail price however, as our SightMax customer base has grown, the amount of support has as well.<SPAN style="mso-spacerun:yes;"> </SPAN>As the live chat vendor for mid to large-scale organizations such as financial institutions, universities, and Fortune 500 companies, we must change our policies in order to accommodate all of our customers. The new 'Technical Support Subcription' will provide you with unlimited technical support via phone, chat, email and support ticket submission.<BR><BR>Since the initial release of SightMax 1.0 on December 8, 2004 we have put out a number of major and minor updates with a countless number planned.<SPAN style="mso-spacerun:yes;"> </SPAN>In order to maintain this progressive development and programming we are implementing a new 'Software Update Subscription'. This will allow us to continue to provide program updates with the latest technology advancements our customers have come to expect.</SPAN><SPAN style="COLOR:black;"><o:p></o:p></SPAN></FONT></P> <P class=MsoNormal style="MARGIN:0in 0in 10pt;"><FONT size=3><SPAN style="COLOR:black;FONT-FAMILY:'Calibri','sans-serif';">We very much appreciate your continued business; it is because of you, SmartMax Software has been able to develop Internet Server Software successfully for over 18 years.</SPAN><SPAN style="COLOR:black;"><o:p></o:p></SPAN></FONT></P> <P class=MsoNormal style="MARGIN:0in 0in 10pt;"><B style="mso-bidi-font-weight:normal;"><U><SPAN style="COLOR:#000099;FONT-FAMILY:'Calibri','sans-serif';"><FONT size=3>How do I take advantage of this limited time offer?<o:p></o:p></FONT></SPAN></U></B></P><SPAN style="FONT-SIZE:12pt;COLOR:black;FONT-FAMILY:'Calibri','sans-serif';mso-bidi-font-family:'Times New Roman';mso-fareast-font-family:'Times New Roman';mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA;">Call us: 918.499.1000<BR>Stop by and chat: </SPAN><SPAN style="FONT-SIZE:12pt;COLOR:black;FONT-FAMILY:'Times New Roman','serif';mso-fareast-font-family:'Times New Roman';mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA;"><A href="http://www.sightmax.com/"><SPAN style="FONT-FAMILY:'Calibri','sans-serif';"><FONT color=#0000ff>www.sightmax.com</FONT></SPAN></A><BR></SPAN><SPAN style="FONT-SIZE:12pt;COLOR:black;FONT-FAMILY:'Calibri','sans-serif';mso-bidi-font-family:'Times New Roman';mso-fareast-font-family:'Times New Roman';mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA;">Email me: </SPAN><SPAN style="FONT-SIZE:12pt;COLOR:black;FONT-FAMILY:'Times New Roman','serif';mso-fareast-font-family:'Times New Roman';mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA;"><A href="mailto:eweber@sightmax.com"><SPAN style="FONT-FAMILY:'Calibri','sans-serif';"><FONT color=#0000ff>eweber@sightmax.com</FONT></SPAN></A></SPAN> </article> <article> <h1>SightMax Live Chat 3.0 Now Available for Download and Purchase.</h1> <p>eweber — Tue, 10 Oct 2006 03:55:00 GMT</p> <p style="color:#330099;"><strong>Announcing SightMax Live Chat v3.0</strong></p> <p><font size="2">Discover this latest update to SightMax. We have listened to your feedback and have added over a dozen new features and greatly enhanced functionality to better serve you.</font></p> <p><font size="2">SightMax v3.0 is highly efficient and powerful combining the latest .NET 2.0 technology, providing you with industry-leading tools to engage your website visitors converting them to customers and of course helping you to maintain a good customer service foundation.</font></p> <p style="color:#330099;"><font size="3"><strong>Why should you upgrade?</strong> <strong>Read on...</strong></font></p> <p><font size="2">- Designed utilizing the latest in .NET 2.0 technology including all plugin assemblies<br /><br /></font><font size="2">- Designed for and bundled with the new and improved Microsoft SQL Express 2005</font></p> <p><font size="2">- Cross Queue/Domain Transfer for multi-website use </font></p> <p><font size="2">- Enhanced Fully Customizable Visitor Chat Window with Language Localization</font></p> <p><font size="2">- Real time Return Visitor viewing and logging</font></p> <p><font size="2">- Fully Customizable Visitor Invite Image, change image size and positioning</font></p> <p><font size="2">- Chat Timeout Directive to Automatic Email when chat goes unanswered</font></p> <p><font size="2">- Configurable Automatic Visitor Invite allows for timed "pro-active" visitor invites</font></p> <p><font size="2">- Auto Email Transcript to Queue permits parsing into CRM and ticketing systems</font></p> <p><font size="2">- Designated Purging of Database keeps resources free and speeds search time</font></p> <p><font size="2">- IP Filtering for Specific IP'S stops all unwanted site traffic from being logged</font></p> <p><font size="2">- Customizable Operator GUI allows for memorized reorganization per operator login</font></p> <p><font size="2">- Microsoft Virtual Earth gives you a bird's eye view of your visitors locale, just for fun</font></p> <p><font size="3" style="font-weight:bold;background-color:#ffffff;color:#330099;"><font size="3">How do you get v3.0? Do you qualify? </font><br /><font size="2"><span style="color:#000000;"></span></font></font><span style="color:#000000;"><font size="2"><br /><span style="font-weight:bold;font-style:italic;">SightMax v3.0 is a free upgrade if:</span><br />1) You purchased SightMax 2.0 or higher on or after August 1, 2006 <br /></font></span></p><p><font size="2">2) If you have a current Annual Support Contract<br /></font></p><p><font size="2"><font size="3" style="color:#330099;font-weight:bold;">Ok, so you purchased prior to August 1, 2006 and you don't have an Annual Support Contract? </font></font><font size="2"><font size="3" style="color:#330099;font-weight:bold;">No problem, upgrading is easy and affordable!</font></font><br /><font size="2"><br />Click here<span style="color:#330099;"> </span></font><font size="2" style="color:#330099;"><a href="http://shop.sightmax.com/SearchResults.asp?Search=support">Annual Support</a></font><font size="2"> to select your Current Operator License and purchase the corresponding Annual Support Contract now. <br /><br />What comes with your Annual Support Contract? For a<span style="font-weight:bold;"> limited time</span> (prices are going up November 1, 2006), your plan gives you <span style="font-weight:bold;">both</span> unlimited technical support during normal business hours 9:00am - 5:00pm CDT and all minor and major upgrades for one year!<br /></font></p><span style="font-weight:bold;">Please review the upgrade instructions:</span><font size="2"><a href="http://support.sightmax.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=296"><br /><br />SightMax 3.0 Upgrade Instructions</a></font> <p style="font-weight:bold;"><br /><font size="2">SightMax 3.0 Download Link:</font></p><p style="color:#3333ff;"><font size="2"><a href="http://download.sightmax.com/sightmaxlivechat3-complete.exe">SightMax 3.0 - Complete with Server, Operator and Admin</a></font></p><p style="font-weight:bold;"><font size="2"><br />For your convenience we have included the QuickStart Guides:</font></p><p><font size="2"><a href="http://www.sightmax.com/Admin%20QuickStart%20v3/SightMaxQuickStart.htm">Administrator QuickStart</a></font></p> <p><font size="2"><a href="http://www.sightmax.com/Operator%20QuickStart%20v3/OperatorQuickstart.htm">Operator QuickStart</a></font></p> <p><br /><strong>Assistance with the Upgrade or Additional Support:</strong><br /></p><font size="2"><span style="font-weight:bold;"></span>We believe strongly in providing outstanding technical support and offer "Zero Cost Technical Support" to our customers for 60 days after the sale. You can submit trouble tickets and view knowledge base articles via our website at <a href="http://www.sightmax.com/support">www.sightmax.com/support</a>, or email <a href="mailto:support@sightmax.com">support@sightmax.com</a> and a technician will promptly address your issue. You may also phone our technical support line from 9:00am to 5:00pm CDT at 918.499.1000, option 2.<br /></font><p><br /><font size="2">We appreciate your continued business, </font><font size="2">a BIG thank you from Team SightMax</font><font size="2">!</font></p> </article> <article> <h1>SightMax Live Chat Version 3.0 to be released Monday, October 9th.</h1> <p>eweber — Thu, 05 Oct 2006 15:12:00 GMT</p> <p>SightMax 3.0 has been completed and is ready for delivery to you!<br /><br /><a href="http://www.sightmax.com/cs/photos/operator_gui/picture440.aspx" target="_blank"></a><br /><strong><em><br />New features in 3.0 include:</em></strong></p><p><strong>Conversion to .NET 2.0 </strong>- SightMax 3.0 was built using the latest in .NET 2.0 technology, along with all plugin assemblies to .NET 2.0 as well! <br /><strong><br />SightMax now with Microsoft SQL Express 2005 </strong>- SightMax 3.0 was designed for and bundled with the new and improved Microsoft SQL Express 2005! <br /><br /><strong>Enhanced Localization of Visitor Chat Window and Text -</strong> You can now fully customize your Visitor Chat Window and text in your native language! This includes all text and system messages that are viewed by or emailed to your visitors, thus creating a better visitor experience. <br /><strong><br />Improved! Unanswered Chat Timeout -</strong> Don't lose the sale! If a chat goes unanswered after a configured period of time set by you, the visitor will be directed to complete an Offlne Message which will be emailed to a specified email address of your choice.<br /><br /><strong>Realtime Return Visitor History - </strong>At a glance Operators can now see how many times a visitor has come to your website. <br /><br /><strong>Custom Visitor Invite Images and Placement -</strong> Customize your Visitor Invite Image to be any size you wish. Like a small window? Medium or large...its your choice! You can also customize where you would like the display position of your invite to show up on your pages. <strong><br /><br />Auto Visitor Invite </strong>- This "pro-active" feature allows you to automate/configure a timed chat invite graphic to pop up on a specific page of your website after a designated time. This is great for inviting visitors to chat who linger on a particular page for a while. </p><p><strong>Auto Email Transcript to Queue after Chat Session - </strong>Automatically email all chat transcripts to a specific Queue Administrator. This allows for parsing into CRM solutions, ticketing systems etc. <br /><br /><strong>Enhanced! </strong>The SightMax Operator GUI now allows your operators to reorganize/customize all of the visitor information columns to best suit their needs by drag and drop. Each Operators customized GUI is saved to Login memory. <br /><br /><strong>Microsoft Virtual Earth Tab </strong>- This great little feature courtesy of Microsoft, allows you to have a true bird's eye view of your website visitors physical location. Just too cool and we had to add it! <br /><br /><strong>IP Filtering for Specific IP's </strong>- This filter stops all reoccuring and unwanted website traffic from specified IP's from being logged into the database or displayed in SightMax. Great for filtering out localized traffic from being reported. <br /><br /><strong>Designated Purging of Database </strong>- Purge old chats and session data automatically with this time based purge feature. This helps to keep resources free, speed search time and keep the size of your database down. <br /><br /><strong>Cross Queue/Domain Transfer </strong>- A great feature! This allows for your operators to transfer chat sessions from one queue to another or even from one website (domain) to another website at the click of a button! Optionally, customer history can go with the chat session transfer. <br /><strong><br /></strong><strong>Improved! Reporting Generation -</strong> With new and improved behind the scenes adjustments, generating of reports is even faster and utilizes even less overhead. </p><p>Customers who purchased SightMax on or after August 1, 2006 will receive the update free of charge. Currently subscribed customers on our Annual Support Program will also receive the update free. </p><p>If you aren't on the Annual Support Program, now would be a great time to sign up as prices are going up! Starting November 1, 2006, we will be splitting the Annual Support Program into two packages; 1. Annual Product Update Renewal, 2. Annual Support. With the two packages, customers can subscribe to annual support, program updates, one or both.</p><p> Finally, we would like to thank Mike Gorney, our lead developer on SightMax. He has done an outstanding job on SightMax 3, and deserves big thanks and his name in Neon Lights :-) Good job GDogg!</p> </article> <article> <h1>SightMax Live Chat 3.0 Beta Sneak Peek</h1> <p>eweber — Tue, 15 Aug 2006 19:12:00 GMT</p> Beta testing of SightMax 3.0 has begun! We've added some great new features and converted the product over to .NET 2.0. SightMax 3.0 will be free to customers that purchased on or after August 1, 2006 AND those of you that are on the annual support/update plans (aren't you glad you bought that!). If you don't have our annual support/update plan, you can purchase it today from our shopping cart and receive SightMax 3.0 free of charge (Click Live Chat if you need assistance).<BR><BR>A few new features include:<BR>Cross Queue AND Cross Site Transfer<BR><B>Auto-Invite</B> (and attempted force chat) based on time interval (per queue)<BR>Localization (customize all visitor strings to your language)<BR>Native <B>.NET 2.0 Support</B><BR>Enhanced GEO-Location with <B>Microsoft Virtual Earth </B>(see photo!).<BR>And much, much, more!<BR><BR>Enjoy.<BR><BR><I>Click image to view larger and see more screen shots.</I><BR><A href="/cs/photos/operator_gui/picture416.aspx" target=_blank></A><BR><FONT size=2><I>SightMax Live Chat 3.0 Beta with Microsoft Virtual Earth</I></FONT><BR> </article> <article> <h1>Purchase SightMax 2.5 Today through Google Checkout!</h1> <p>eweber — Thu, 29 Jun 2006 21:36:00 GMT</p> We've added the one-page Google Checkout process to our shopping cart. So, all of you that want to give us money can now do so with your new Google checkout account. This is a similar offering to PayPal but from Google. Is Google taking over the world?<br><br>To sign up for Google Checkout, click <a href="https://www.google.com/accounts/NewAccount?service=sierra&continue=https%3A%2F%2Fcheckout.google.com%2Fbuyer%2Fwelcome.html">here</a><br><br>Enjoy this wonderful purchase process... I encourage everyone that reads this to buy our software right now via Google Checkout <br><br><a href="https://shop.sightmax.com/"><font size="4">Buy SightMax Today<br><br><br></font></a><br> </article> <article> <h1>Move Over, Massive Mess Created! New Office Address.</h1> <p>eweber — Mon, 12 Jun 2006 00:39:00 GMT</p> Exciting news, we've moved our offices to a bigger and better location with a ton of boxes and unpacking <br><br>Our new address is:<br><br>SmartMax Software, Inc.<br>4200 East Skelly Drive, Suite 920<br>Tulsa, OK 74135<br><br>We'll have a camera in the new office, so hopefully we can post some web pics allowing everyone to see what we are up to <br><br><br>Regards,<br><br>Eric Weber, President<br>SmartMax Software, Inc.<br> </article> <article> <h1>SightMax 2.5 Now Available.</h1> <p>eweber — Thu, 08 Jun 2006 14:03:00 GMT</p> <p><font face="Tahoma" size="2">Another milestone has been reached, SightMax 2.550 is now available, by <a HREF="/release/2.0/sightmax2.exe">clicking here!</a><br></font></p> <p><font face="Tahoma" size="2"><b>Note:</b> This Major Update is free to those customers that have purchased in the last 60 days (purchases made on or after 4/5/06) and Subscribers of the Annual Support Plan.</font><font face="Tahoma" size="2"><b><br></b></font></p><p><br></p><p><font face="Tahoma" size="2"><b><u>New Features Include:</u></b></font><font face="Tahoma" size="2"><strong><span><br></span></strong></font></p><p><font face="Tahoma" size="2"><strong><span>Realtime Geo-Location Tracking</span></strong><span> - Click a live visitor and instantly see where they are from, orgranizational name and the ISP (see below).<br></span></font></p> <p><font face="Tahoma" size="2"><span><strong><span>Chat Queue Throttling</span></strong></span><span> - You can limit the amount of chats that each operator can accept on a per queue basis. SightMax will intelligently and dynamically log the operator in and out of the queue based on their chat threshold.</span></font></p><p><font face="Tahoma" size="2"><span><strong><span>Unanswered Chat email notification</span></strong></span><span> - If a chat goes unanswered for a set duration, SightMax will notify the queue admin that the chat waiting time has expired, at which time the admin could go crack his whip on the offending operators!</span><span><o:p></o:p></span></font><font face="Tahoma" size="2"><span><strong><span><br></span></strong></span></font></p><p><font face="Tahoma" size="2"><span><strong><span>Ban/Release Visitor</span></strong></span></font><font face="Tahoma" size="2"> - If you have a chat visitor that keeps bothering your operators, the operator(s) can right click and ban the visitor from chatting during that session. You also have the option to release the ban.</font><font face="Tahoma" size="2"><strong><span><br></span></strong></font></p><p><font face="Tahoma" size="2"><strong><span>Operator Change Password </span></strong>- Operators can now change their password from within the SightMax Operator Console as opposed to the System Admin Console.</font><font face="Tahoma" size="2"><strong><span><br></span></strong></font></p><p><font face="Tahoma" size="2"><strong><span>Custom Spell Check Dictionary -</span></strong> Operators can now add custom words (and dictionaries in other languages).</font></p><p><font face="Tahoma" size="2"><br></font></p><font face="Verdana"><span></span></font> </article> <article> <h1>Listen Up! SightMax Radio Spot.</h1> <p>eweber — Thu, 25 May 2006 20:30:00 GMT</p> We thought this would be neat to post for of you to listen to. This is our radio spot, it basically explains what your website is like WITHOUT SightMax <br><br>Click attachment below.<br> </article> <article> <h1>SightMax Live Chat Loves DotNetNuke</h1> <p>eweber — Fri, 05 May 2006 22:13:00 GMT</p> Many of you have asked if SightMax Live Chat works with DotNetNuke, the answer is a resounding YES.<BR><BR>Through our testing of DNN, both Version 3.x and 4.03, we were able to effortlessly install SightMax into the core pages. Additionally, we dropped our scripts directly into the modules such as the "sponsor module". Simply paste the SightMax Monitor Tag and the Chat Icon tag into the HTML View and presto, you are up and running!<BR><BR>Because of all the "love" for DNN, in the coming months, we will be developing a SightMax DNN Module, which will allow you to drop the SightMax DNN module right into a page. Just configure a couple things here and there, and bam! You are up and running.<BR><BR>In the meantime, try SightMax on your DNN Site today, either with our SightMaxOnDemand Service, or installed directly onto your own server. <A href="https://shop.sightmax.com">Visit our store for purchase details</A>.<BR><BR> </article> <article> <h1>SightMax Live Chat Server Version 2.2 Released!</h1> <p>eweber — Tue, 11 Apr 2006 18:57:00 GMT</p> <p>SightMax 2.2 has been released and posted for download. This upgrade is free to existing 2.x owners.</p> <p><em>Major New Features Include</em>:<br><strong><u><br>Operator Reports</u><br>Operator Activity Report: </strong>Report shows all operator activity, total number of chats, total invites, total instant messaging segments and percentage of chats.<br><br><strong>Visitor Activity Report: </strong>The Visitor Activity Report shows each visitor that went to the website, their host name, IP, total visits, total pages viewed, total chats and average time on the website.<br><br><strong>Chat Details Report: </strong>The Chat Activity Report summarizes all chats for a given period. Information includes, chat name, chat queue, accepting operator, total visitor segments, total operator segments, start time, waiting time, total chat time, average operator and visitor response times. <br><br><strong>Website Activity Report: </strong>The Website Activity Report is a summary report which shows, website name, total visitors, offline clicks, total prechat survies, total prechat skipped surveys, total chats, average waiting time for chats and average visitors per day.<br><br><strong>Keyword Details Report: </strong>The Keyword Details report shows the keyword that was typed into a search engine (i.e., google, msn, yahoo, etc.), the referal link where the visitor came from, the landing page and the total number of clicks. <br><br><strong>Formats:</strong><br>PDF (Default)<br>XLS (Excel Spreadsheet)<br>HTML <br><br><u><strong>Operator Console Redesign</strong></u><br>Moved the right pane down into a tabbed interface next to the operator chat box. Provides a much better interface for operator/visitor navigation.</p> <p><strong><u>CSS Style Sheets</u></strong><br>You can can add style sheets to your visitor chat window design. The same style sheet can be integrated into the operator client, allowing the same fonts and colors that the visitor sees.</p> <p>The download link is provided below:<br><a href="/cs/files/5/complete_install/entry39.aspx" target="_blank">SightMax 2.2 Complete Download for Server and Operator</a></p> <p>Visit the forums for a complete list of additions and fixes (link below).<br><a href="/cs/forums/default.aspx">SightMax Forums</a><br><br>We would like to thank all involved with the release of SightMax 2.2.<br></p><p> - Enjoy the update!</p> </article> <article> <h1>Give us (and everyone else) your thoughts!</h1> <p>eweber — Tue, 11 Apr 2006 18:53:00 GMT</p> <P>We thought we'd start a new Live Testimonials Blog allowing you to post your thoughts regarding SightMax. Since the new website doesn't have a true testimonial page, we're making this the new testimonial home page.</P> <P>Post your thoughts, comments and a link to your company website if you desire (take advantage of our traffic and link your comment back to your site!).</P> <P>I'm confident you are getting enjoyment and benefits out of your SightMax Live Chat Server, don't let me down, post away!</P> </article> <article> <h1>Finally! We've deployed our new cool, hip SightMax.com Website.</h1> <p>eweber — Mon, 20 Mar 2006 13:28:00 GMT</p> After many months of design layouts and mockups, our new website is here. It's a fresh, new, bold look. Since you are reading this, you are obviously in our new Community Area. You can visit here to post your thoughts, to blogs and message forums and download updates and new releases.<br><br>Give us your thoughts on the new look and feel, it will certainly be a shock to most of you and might take some getting used to, but, it's ready for prime time!<br> </article> <article> <h1>Welcome to SightMax Live Chat Community Blogs!</h1> <p>eweber — Tue, 21 Feb 2006 09:02:00 GMT</p> <p>A weblog (blog) is an online journal you can use to share thoughts, ideas, gripes, project status, or anything else you want. Blogs allow you to be a contributor rather than just a bystander.</p> <p>Postings are arranged chronologically and can be categorized depending upon how the administrator has configured the system. You can view a post by clicking on the title from the home page where all users' posts are collectively shown. Once viewing a blog you can read other posts by that person or provide comments on postings.</p> <p>Creating new posts is quick and easy. If you have the ability to post you should see a link (usually on the left) on your weblog's home page: new post. Clicking on this link takes you into your blogs administration pages for creating new posts.</p> <p>If you don't have the ability to post, contact the site administrator and ask for your own blog.</p> <p>Happy Blogging!</p> </article> </main></body></html>