SmartMax is a leading developer of Internet Server Software solutions.
In 2004, the company released their latest product, SightMax®, Live Chat and Monitoring software. Written in .NET, SightMax® provides businesses with live chat and monitoring for their websites, which is an essential component to any e-commerce service and marketing strategy today. SightMax® is currently operating in a variety of industries from various fortune 500 companies, retail, real estate, gaming, ISP/Hosting, financial, broadcast, software/hardware, healthcare, call centers, insurance and prominent higher education universities.
Have to tell the boss you did some real research on this slam-dunk no-brainer called SightMax®?
No problem. Here's more reasons...

Create Quality
Customer Relations
Providing human interaction in a traditionally impersonal medium gives a distinct edge. With SightMax®, agents are able to see what each potential customer is viewing along with their path through your site, all in real-time. Online customer service agents can greet customers and offer assistance as they would if they were in a physical store, allowing the customer to have a unique and personalized shopping experience while visiting your site.
Customers are three times more likely to make a purchase if they have chatted with a live sales representative.
Save Time
No one likes to wait - especially if they have a problem or have a question before committing to a purchase. An average customer service call via telephone lasts 30 minutes, with a great majority of that time spent on hold. This lag-time defeats the convenience and immediacy that makes online shopping so attractive - and the sale could be lost. With SightMax® live chat, spend as little as 2 minutes from start to finish (with little to no 'hold' time), increasing your chance of closing the deal.
Online customer service representatives are also able to handle several chats simultaneously, serving more customers over a shorter amount of time.
Save Money
Along with that 30 minute traditional phone support call comes long distance charges and 800 service fees. Utilizing chat over the internet, it is possible for businesses to save up to 80% on their sales and support communications costs!
You can also eliminate the need for call-centers and office space because SightMax® allows customer service, sales and technical representatives to be location independent while remaining constantly in touch.
By reducing overhead and keeping costs low, pricing can be kept down. You can finally achieve low prices AND quality, personal, efficient, customer support.
We highly value our customers and are committed to providing the most intuitive live chat and website monitoring solution on the market! Everyone knows the customer referrals are the bread and butter of every company and we would love to share just a few of the many kind words that have been sent to us, click here for some testimonials.
Some of our high-profile clients are listed below...
Bank of America
Nissan USA
Bank of America
Johnson & Johnson
RiteAid
Sprint
Nike
Virgin
Techsmith.com
IBM
EDS
USLI
Eli Lilly Federal Credit Union
DELL
Parallels.com
Nissan USA
Sabre/Nexion
Pfizer
ClearChannel Communications
Quicken (AU)
OneCall.com
Aspdotnetstorefront.com
MicroCenter.com
Indiana University
Ohio University
ComponentOne.com
Kodak
Brinkster.com
Hosting.com
IDTDNA
MemoryTen.com
Batteries.com
Relaxtheback.com
Air Force Credit Union
Notre Dame Law School
Ivy Tech Community College
Avon
Merck
Boeing
Rackspace
"Switching from a large ASP chat provider to SightMax was easy and it provided the credit union with the flexibility of adding more operators while decreasing our costs and allowing us to leverage our existing technology investments. Using SightMax allows us much greater control over the chat system while minimizing the outages and the security concerns associated with externally-hosted chat products. We've grown to more than 300 employees serving tens of thousands of members from ten branches and have become the Inland Northwest's largest, most successful credit union."
Danny Jones
Web Solutions Manager
Spokane Teachers Credit Union
www.stcu.org
